CUSTOMER SERVICE SPECIALIST
CUSTOMER SERVICE SPECIALIST
(Job Opening ID #515056)
Full-time position available with KCMO’s Municipal Courts, Administrative Division,
511 E. 11th St.
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Assists with daily tasks in relation to call center customer service. Involves professional telephone etiquette and techniques applying customer service and public relation skills. Responds to court information requests.
Processes court continuances and other actions applying the directives of the court. Provides a professional manner with judges, courtroom staff and other court divisions. Assists the citizenry by providing information involving violation of municipal ordinances and traffic violations on calls for internal/external customers. Performs considerable judgment in interpreting court records. Uses strong computer skills. Generates, completes and closes service requests. Sorts/disburses daily incoming mail. Assists in maintaining the court email box to ensure customer service. Assists when needed with transmitting compliance information, record revisions to local and state departments and revenue to reinstate the driver’s license when suspended. Assists
when needed with court records requests. Assists in administration of KCMO Municipal Court communication operations, providing support and input when engaged. Performs other tasks as assigned.
REQUIRES High school graduation or GED and three (3) years of public or private sector experience in customer service work at the level of Customer Service Representative or higher. OR An equivalent
combination of education and/or experience at the level of Customer Service Representative of higher. Preference given for having MULES, or CJIS certification and Bilingual Spanish Language.
Salary Range: $16.05-$26.86/hour.
Applications Deadline: May 31, 2022.
EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.