Disaster Client Services Coordinator
SBP is a national nonprofit that rebuilds homes quickly after disasters by mobilizing private sector innovations and assigning a single point of contact to make the home rebuilding process faster and more predictable. To shrink the time between disaster and recovery, SBP takes a holistic approach — reducing risk, increasing resilience and improving the recovery process — to effect transformational change in the disaster recovery system and restore opportunity and security for people and communities.
SBP is seeking to hire an AmeriCorps Client Service Coordinator to serve as an advocate and liaison to SBP’s clients, from application to completion of construction and move-in while working to remove barriers to their recovery. SBP's goal is for our clients to have a stress-free experience during our rebuild process. The case management provided by the AmeriCorps Client Service Coordinator is imperative to the success of the program. Watch our Anthem to see how SBP is helping prevent people from reaching their breaking point.
This position is a great opportunity for recent graduates, gap year seekers, individuals looking to change careers, or retirees looking for a way to give back to the community in a full-time capacity. We provide on-the-job training!
This position will serve full time and complete 1700 hours of service during the temporary 10-month service term. A typical service week is Monday – Friday, 8-5 pm. The anticipated start date is February 15, 2022 or as soon as possible!
Essential Functions:
- Move each of your 30-40 clients closer to moving into their rehabilitated homes.
- Interview prospective clients and work with them to complete an application for assistance.
- Present prospective client cases to Executive Director and/or Community Engagement Manager for acceptance into SBP programs.
- Assist clients in completing applications to utilize available funding programs earmarked for the recovery needs of disaster-impacted individuals in the local community and assist the client in navigating these programs throughout the rebuilding process.
- Research and refer clients who are in need of housing, food, or other needs to appropriate services.
- Act as a reliable point of contact for the client throughout the rebuilding process; ensuring the client understands where they are located in the program pipeline at all times.
- Track client progress and report weekly to Community Engagement Manager on progress.
- Input client data and upload documents into client database (SalesForce); update case notes daily.
- Expedite client’s path to completion of construction in any way possible, often through creative means.
- Advocate for the client both to outside organizations and internally within SBP.
Requirements
- Be at least 17 years of age or older.
- Have a high school diploma or its equivalent.
- Be a citizen, national, or lawful permanent resident alien of the United States.
Benefits
- Monthly Living stipend of $1,600
- An additional $175 monthly housing stipend for individuals who have previously served in AmeriCorps, NCCC, or VISTA
- An education award of $6,345 upon successful completion of each 10-month term
- Eligibility to postpone repayment of federally-guaranteed student loans during their service term. (The National Service Trust will also pay all or a portion of the interest that accrued during the service period.)
- Free limited benefits health coverage
- Access to the AmeriCorps Member Assistance Program
- Child care assistance
- Valuable professional development and opportunities to further their career
Are YOU ready to make a big impact? APPLY TODAY!
COVID-19 Safety Statement: SBP requires COVID-19 vaccinations for all team members. SBP team members closely interact with vulnerable populations. As such, we have an obligation to ensure that no team member poses a direct threat to the health or safety of our clients, themselves, or others in the workplace. All vaccinated team members will be required to submit photocopies of the front and back of their vaccination cards prior to onboarding with SBP.